Updates on Shipping, Enhanced Safety Protocols, More Time to Return, etc.
As of today, April 16, we are shipping packages worldwide daily Monday through Friday, from our warehouse in California.
For international packages, the only shipping method we currently offer is Fedex (plus for Canada we also offer USPS). We reduced our Fedex international shipping rates. Due to Covid-19, global shipping has been disrupted. The situation in every country is changing daily. To limit the risk of major shipping delays for our customers, we have decided to only use Fedex for international shipping. Please note, packages that normally arrive in 1-3 weeks, could take longer to arrive.
We’re giving our customers more time to return and exchange items, up to 75 days post purchase, on all unworn items that are not marked as FINAL SALE. For exchanges and returns: please fill out your request here.
To keep our everyone safe and healthy, our 3rd party warehouse has enhanced cleanliness and sanitation protocols, such as an additional janitor to frequently clean the warehouse, distribution of personal protective gear, such as masks and gloves for employees, hand sanitizer throughout the warehouse and social distance guidelines.
PATH employees are all working remote and helping our customers around the world through Live Chat and email.