As of today, April 16, we are shipping packages worldwide daily Monday through Friday, from our warehouse in California.
For international packages, the only shipping method we currently offer is Fedex (plus for Canada we also offer USPS). We reduced our Fedex international shipping rates. Due to Covid-19, global shipping has been disrupted. The situation in every country is changing daily. To limit the risk of major shipping delays for our customers, we have decided to only use Fedex for international shipping. Please note, packages that normally arrive in 1-3 weeks, could take longer to arrive.
We’re giving our customers more time to return and exchange items, up to 75 days post purchase, on all unworn items that are not marked as FINAL SALE. For exchanges and returns: please fill out your request here.
To keep our everyone safe and healthy, our 3rd party warehouse has enhanced cleanliness and sanitation protocols, such as an additional janitor to frequently clean the warehouse, distribution of personal protective gear, such as masks and gloves for employees, hand sanitizer throughout the warehouse and social distance guidelines.
PATH employees are all working remote and helping our customers around the world through Live Chat and email.
2件のコメント
Hi Ross, thank you for bringing up this issue. We are looking at a few different solutions around this and hope it resolved soon. Appreciate your message and your business.
Best,
Floris
www.pathprojects.com
Hi;
I really like your products — but I live in Canada, and when I order from you, I have to go through two extra steps: actually going to the post office in-person to pick up my package, and paying extra duties. I don’t have to do this with any other retailer I order from in the US, so this must be something you can adjust at your end. During the pandemic I’ve ordered probably more than 100 things from the US, from various retailers, and I’ve had to go to the post office once (for my Path Projects order) — which actually presents some real risk. And, while paying the extra duties is just a reality of living in Canada, other retailers have found a way to roll this into the upfront costs, so I pay at the time of order and I see the duty costs in advance. I have to say that your current shipping situation is a real discouragement for me to make future orders. For example I just ordered something from XoSkin: it arrived on my doorstep, a few days later, without fuss. That’s much more appealing than having to trek to the post office, wait in line with a mask on (while avoiding people who refuse to wear masks), deal with the sticker shock of extra duty costs, and take about an hour out of my day just to retrieve my package. Please do what you can to remedy this. I assume that the number of customers you have in Canada is small, but the shipping hassle may be one of the reasons. We buy more outdoor gear in this country than almost anywhere else, and we are very brand-loyal…